This is a program promoted by the City of Newcastle, Lake Macquarie City Council and Maitland City Council (the “Councils”) to make solar easier for our local community. Any purchase of the solar packages from the program will be with 1KOMMA5˚ and you will be required to enter into a contract between yourself and 1KOMMA5˚. The Councils have no involvement or liabilities arising from any purchase, installation and maintenance of the solar packages by you. You are advised to make your own enquiries prior to entering into any contract with 1KOMMA5˚. Please contact 1KOMMA5˚ for all questions relating to the solar packages, pricing, and installation.
Last updated: 2nd September 2025
This Privacy Policy explains how Solar Neighbourhoods (“we”, “us”, “our”) collects, uses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect your name, contact details, address, enquiry or quote details, communications with us, and technical data such as IP address, device/browser, pages viewed and timestamps.
We use personal information to provide quotes and services, respond to enquiries, operate and improve our website and business, send marketing where permitted (you can opt out), and comply with legal obligations.
We use cookies and similar technologies to remember preferences and measure site performance. You can disable cookies in your browser settings; some features may not work as intended.
We may disclose personal information to service providers (for hosting, analytics, customer support and marketing tools). Some providers may be located outside Australia; we take reasonable steps to ensure they protect information consistent with the APPs.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as needed for the purposes described or as required by law, then de-identify or securely destroy it.
You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity and, in limited cases, charge a reasonable fee.
We may send you marketing communications consistent with APP 7. You can opt out at any time by following the instructions in our messages or by contacting us.
If you have a privacy concern, contact us first and we will aim to resolve it promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au or 1300 363 992.
Email: info@solarneighbourhoods.com.au
